After you agree on a house and a rental period and supply us with your full home address and mobile telephone number we send you your rental contract, which is between you and the owner. You do not have to return a signed copy of the contract. Receipt of your down payment by the owner of the house constitutes your acceptance of this contract.
When it comes to international money transfers some banks do tend to take their time, so we will check and confirm your down payment after 8 days only. Please note: you do not need to send us proof of payment, we will check your payment after the payment due date. We will confirm your payment as soon as the owner reports the payment as received; this might take a few days.
We ask a non-refundable down payment so please do take out a comprehensive insurance covering all cases of trip cancellation or interruption. You may have this insurance as part of annual travel insurance plan you might already have in place. If not, you need to take out this insurance within a few days of booking a rental.
Your final payment is due 2 or 3 months before arrival, depending on the house of your choice. We will send you a reminder email a week before the payment due date. With confirmation of your final payment we will send you our Provence MiniGuide, which contains information about our favourite restaurants, wines, local markets and tours & hikes.
About 3 weeks before your arrival we will send you an access route description. We will also ask you for your bank data, to facilitate the return of your damage deposit. A caretaker will welcome you at the house, arrival times and caretaker details will be in the access route description.